Please check out our Frequently Asked Questions. If you can't find the answer you are looking for please email us at firstname.lastname@example.org
How quickly will I get my order?
We aim to dispatch all orders within 7-10 working days. At the checkout you will then have the option to have your order sent via 1st Class Post (usually next day), 2nd Class Post (usually 3-5 days) or Next Day Courier. Please note next day courier does not mean you will receive your order the following day but it will arrive with you quicker than via post. If you need your order by a certain date please contact us and we will do our best to meet your deadline.
- What happens if i'm not happy with my order?
We check all orders before dispatch but if you are unhappy for any reason with your order please contact us within 5 days of receiving your order.
How do you make your play dough?
Our play dough is made from Flour, Water, Salt, Vegetable Oil and Cream of Tartar. We also use Fragrance Oil to give your child a sensory experience. Each play dough will come with the relevant fragrance information but if you would like this prior to ordering please contact us.
- Can I eat your play dough?
Even though some of our scents smell delicious, play dough is not intended to be eaten. It contains a high salt content so is not suitable for digestion.
- How long will my play dough last?
If you keep your play dough in an airtight container or wrapped in clingfilm it will last for 3 months+ If you find your play dough gets salt crystals this is totally normal. Simply play with the dough and they will disappear.
The colour of my play dough looks different to your website, why is this?
We work really hard to produce consistent colours with what you see on our website and social media. All our play dough is made by hand and will have slight colour variations. There can also be slight variations due to monitor and phone colours as well as the postage environment.
- Is your play dough toxic?
okiDOUGHki play dough is made with quality non-toxic ingredients giving you peace of mind that you know it is safe for your child.
It is Vegan Friendly
Cruelty Free - non of the ingredients used are tested on animals including the fragrance oils.
ALLERGIES: My child suffers with allergies can they still play with your play dough?
Gluten - okiDOUGHki play dough does contain flour.
Nuts, Dairy, Eggs, Soy - okiDOUGHki play dough does not contain any of these. We are super proud of our professional production facility dedicated to our dough-making. Whilst the upmost care is taken to prepare our play dough in a nut/dairy/egg/soy-free environment cross-contamination could occur.
Fragrance Oils - okiDOUGHki play dough is scented with Fragrance Oils for a complete sensory experience. Each one comes with CLP labels to identify the fragrance. The fragrance oils used are suitable for children's bath and wash products.
If you are concerned about the fragrance we can provide you with the details prior to ordering. If you email us at email@example.com with the scents your are looking to order we can send you the relevant information. If irritation does occur - stop using the play dough and wash skin with soap and water. Get medical attention if symptoms are severe or persist after washing.